Återbetalningspolicy
Return & Exchange Policy
We want you (and your dog!) to be completely happy with your purchase. If something isn’t quite right, we’re here to help.
Returns
You can return unused, unworn items within 14 days of receiving your order for a full refund. Items must be in their original condition, with tags attached and in original packaging.
Exchanges
We offer exchanges on the same product within 14 days of delivery, subject to availability.
How to Make a Return or Exchange
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Email us with your order number and reason for return or exchange.
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We’ll reply with return instructions.
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Once we receive and inspect the item, we’ll process your refund or send out your exchange.
Please Note:
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
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We recommend using a trackable shipping method.
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For hygiene reasons, we cannot accept returns on used or soiled items.
Faulty or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
If you have any questions, don’t hesitate to reach out.